Customer & Credit Intelligence

Customer & Credit Intelligence

OVERVIEW

Client: A U.S.-based omnichannel retailer with financing

Integrated customer and credit analytics to improve targeting and conversion.

IMPACT

~400% Improvement in conversion
$200M+ Revenue contribution
↑ ROI Improved campaign effectiveness
↑ LTV Better customer lifecycle understanding

THE SOLUTION

Zonestra implemented AI and machine learning models using Google Vertex AI integrated with the enterprise data platform — enabling the marketing team to target customers based on both retail behavior and credit signals.

  • ML models using Vertex AI
  • Credit behavior + purchase propensity models
  • Marketing mix optimization
  • Lifecycle segmentation

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